If you are not happy with your purchase, please notify the office within 14 days of receipt to organise an exchange or refund.
We ask you to please pack all products carefully as damaged returns will not be refunded, and we are unable to refund any items which have been personalised.
**We regret that we are unable to refund the shipping costs**
In the unlikely event that your purchased item arrives faulty, please contact the office (firstname.lastname@example.org / 01488 685 256) immediately and you will be advised how to return it.
This policy does not affect your statutory rights.
RETURN ADDRESS: (Ship or drop off to)
Locketts, West House, Charnham Lane, Hungerford, Berkshire RG17 0EY