Frequently Asked Questions
Placing Your Order
Yes. If you’d prefer to speak with someone directly, our friendly team would be delighted to help. Call us on 01488 448 401 for assistance with placing an order, choosing personalisation options, adding gift wrap, or anything else you might need.
Yes, we’re pleased to offer gift wrap on all items. We can also send gift-wrapped orders directly to your recipient and include a handwritten message, whether the item is wrapped or not. Simply tick the gift wrap and message options on the product page when placing your order.
£5.50 for orders up to £90.00
£9.50 for orders up to £90.00
Free Shipping for orders £250 or Over
If you wish for your order to be delivered sooner, we also offer Next Day Delivery for £15
For full details, please click here.
If ordering outside of the UK and Northern Ireland the website charge a delivery fee which may be altered at dispatch due to the final volumetric weight. We will contact you should the price change before dispatch.
Receiving & Returning Your Order
The majority of our items are sent by courier for mainland UK, except the Highlands and Islands,
Items sent by courier will require a signature on receipt. If you are out during the day please let us know where the parcel can be left to obtain a signature or can be left in a safe and dry place.
We regret that we are unable to refund the shipping costs
If you are not happy with your purchase, please notify the office within 14 days of receipt to organise an exchange or refund.
If you do need to send something back to us, please read our returns process here.
If an item arrives damanged please contact the Locketts team on 01488 448 401
We are unable to refund any items which have been personalised.
Products & Sizing
Yes, we do. We offer complimentary photo printing with every frame purchase to help you create a truly personal gift or keepsake. Simply upload your chosen image when placing your order, and we’ll print and insert it with care, so it’s ready to gift or display the moment it arrives.
Of course. For the best results, we recommend using high-resolution images (at least 300dpi) and printing on premium photo paper with a matte or satin finish for a timeless look. Always double-check your crop and composition to ensure key details aren’t cut off. And if you’re printing at home, make sure your printer settings are matched to your paper type for optimal clarity and colour. If in doubt, a local photo lab can often offer expert guidance and a professional finish.
Yes, we do. Many of our wooden photo frames are handcrafted in our workshops here in Hungerford, which means we’re able to offer bespoke sizing upon request. If you can’t find the exact size you need online, simply call us on 01488 448 401 or email the team for a custom quote. Most bespoke frames can be made and dispatched within 3 working days if needed, just let us know your requirements and we’ll do our best to help.
Most single photo frames stand in both the Landscape and Portrait formats.
A mountedframe includes a mount, a border around your photo that creates space between the image and the frame itself, offering a more refined, gallery-style look.
An unmountedframe fits the photo edge-to-edge, giving a cleaner, more contemporary finish. The choice comes down to personal style and how you’d like your photograph to be presented.
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Opening Times
We are open Monday - Friday
8:30am - 5pm
01488 448 401 -
Find Us
Locketts,, West House,
Charnham Lane, Hungerford,
Berkshire, RG17 0EY -
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Made to mearn more
Thoughtful, timeless and beautifully crafted, our best-selling gifts are designed to celebrate life’s most meaningful moments. Whether you’re marking a milestone or simply showing you care, each piece can be personalised to create something truly unique. From handcrafted photo albums to elegant leather frames, these are the keepsakes they’ll treasure forever.
